FAQ
Browse our frequently asked questions below to learn more about your upcoming stay at Colgate Inn. If you can’t find the information you’re looking for, please contact our guest services team directly—we’ll be happy to assist you and ensure a seamless, relaxing stay in the heart of Hamilton.
Do you have a pool?
No, we do not have a swimming pool.
Do you offer laundry or dry cleaning services?
No, we do not offer laundry or dry cleaning services on-site, though we do provide a complimentary shoe shine service for our guests.
Can I ship packages to the hotel?
Yes, you may ship packages to the hotel prior to your stay.
Is there a concierge or guest services desk?
All concierge services, local dining recommendations, and guest assistance are provided directly at our 24-hour front desk.
Do you offer luggage storage?
Yes, we offer complimentary luggage storage for arriving and departing guests.
Are there any additional resort or facility fees?
No, we do not charge resort fees, destination charges, or mandatory facility fees.
Do you have a smoking policy?
Yes, we are a 100% smoke-free property. Smoking and vaping are strictly prohibited anywhere on property.
What safety measures or security features does the hotel have?
We maintain security camera monitoring across our property alongside a 24-hour staffed front desk.
Where are pets permitted on the property?
Pets are permitted in designated pet-friendly guest rooms, common public areas, and outdoor property spaces.
Are there pet amenities or designated pet areas on property?
Yes, we provide a pet package that includes a dog bed, dog bowls, and a branded bandana, and we feature designated pet relief areas on property.
Do you allow pets? What is your pet policy?
Yes, we offer a limited number of designated pet-friendly guest rooms for a fee of $100 per animal per stay; guests must call the hotel directly to reserve a pet-friendly room.
Is there a fitness center or gym on-site?
While we do not feature an indoor fitness center inside the hotel, all of our guests receive access to the nearby Colgate University Campus Fitness Facility.
What are the check-in and check-out times?
Our check-in is at 3:00 PM and our check-out is at 11:00 AM.
Are there taxi or rideshare services nearby?
Yes, local taxi services operate in the area and we recommend booking your taxi transportation ahead of time; typical cab fare to Syracuse Hancock International Airport (one hour away) is approximately $100.
Is airport transportation or shuttle service available?
No, we do not operate a private hotel shuttle or airport transportation service.
Do you have EV charging stations?
No, we do not currently feature EV charging stations on-site.
Do you offer valet parking?
No, we do not offer valet parking services.
Is parking free or is there a fee?
Parking is completely free for guests staying at Colgate Inn.
Is parking available at the hotel?
Yes, complimentary self-parking is available on-site for all of our guests.
What is the minimum age to check in?
You must be at least 18 years old to check in at Colgate Inn.
Is the front desk staffed 24 hours a day?
Yes, our front desk is staffed 24 hours a day to assist you.
What is the hotel’s cancellation policy?
For most reservations, our standard policy permits cancellations without penalty up to 48 hours prior to 3:00 PM on your scheduled arrival day. Cancellations or modifications made after that time will be charged one night's room rate plus tax, though stricter cancellation rules may apply for special rates and special events.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we offer complimentary early check-in and late check-out when available. Please contact our front desk to request adjusted times for your stay.