A MESSAGE FROM COLGATE INN

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments. 

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel.

The following services will be unavailable until further notice to reduce guest interaction:

• Complimentary lobby coffee station
• Daily housekeeping service, however amenities and fresh linens will be provided upon request
• Dine-in service at the Tavern, Library and other local restaurants

Arrival

  • Our staff is sanitizing room keys, pens and the credit card terminal to prevent contact from staff and previous guests.
  • Counter tops will be wiped after each guest interaction.

Registration Desk

  • Sanitation services have been added at the registration desk and throughout the property.
  • Guest rooms will be assigned at every other room on a rotational basis to increase distance between guests. This measure is based on availability and guest requests.
  • Staff will inform guests of local dining options due to reduction in operating hours.

Lobby & Corridors

  • The lobby will remain open between 9am - 6pm. Our staff will conduct cleaning & sanitizing services in these areas after hours.

Guest Rooms

  • Guest rooms will be deep cleaned prior to check in.
  • After check out, guest rooms will remain unoccupied for at least 24 hours to mitigate the spread of germs.
  • Daily room cleaning will be temporarily suspended, but guests will be provided self-cleaning and sanitization items at the front desk upon request. 

Food & Beverage (Restaurants & Outlets)

  • Take-out and in-room dining will be available from the Tavern 11am-7pm, but closed on Wednesday and Thursday.

Departure

  • Guest check out will be available by phone and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit Colgate Inn. Please review our cancellation policy.

  • For a full refund, please cancel 48 hours before arrival date.*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

I have a question that was not answered here.

For general information or questions regarding our property, please email info@innatcolgate.com or call 315-824-2300.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Thank You